How to contact Wander Prints?

Modified on Wed, 23 Aug 2023 at 09:21 PM

If you need help with orders or your account, here are 2 ways to contact us

If you have some basic issues, you can visit our Help Center Page. For complicated issues, you can easily contact us by filling out the forms below:

You can Track your package or Visit our FAQs center

I. Finding your answers through our Help Center page

The quickest and easiest way to find your answer is to visit our HELP CENTER page.

You can find your answers and probably the basic issues can be solved via this page all by yourselves. By checking many articles on this page, you will learn more about how to place or modify/cancel the order, locate your package, find product information or product guide and care, how to pay online, and much more information.

II. Contact us by filling out the form for direct support

For some specific and complicated issues, you can receive our support by submitting the form 

Please note that it may take some time to respond to your inquiry depending on the contents of your message. We will respond to you within 48 business hours.

1. If you have a problem with your order, please fill in the form HERE and let us know the reasons that you want us to support.

We will help you with

  • Modify/edit or cancel your order: After placing your order, if your customization is wrong, you want to change the design, or do not want it, we will help you to modify or cancel your order. 
  • Locate your package: You can follow the tracking information of your package
  • Problem with tracking: When you find out your package is not delivered, tracking has been stopped to update, tracking shows delivered but you have not received it, change your address, etc.
  • Not as described: After receiving your packages, contact us if the item is not as described, damaged during shipping, wrong custom/size, etc.
  • Find product information: Before placing an order, if you have any questions about the product that does not have any information on product details, please let us know and we will provide information about it.
  • Transaction issue: Having trouble with your payment
  • Website problem: If you encounter some difficulties when customizing an order, or you cannot add discount codes. 

2. Finding difficulties while placing an order on our website, please help us to report these site issues HERE 

3. You can also contact us if you find out about Copyright Infringement/DMCA Report by filling out this FORM

4. We have the Wholesale Program with many attractive promotions, contact us HERE and we will connect you ASAP.

5. Finding your package? Click HERE:

NOTE: If you want to leave a review about your item, please kindly click HERE. Besides, you can also refer to your product link again and press the Write a review button located at the bottom right corner.

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