Why is my promo code not working?

Modified on Thu, 09 Mar 2023 at 02:20 AM

If you see this notice, it means the coupon code you’ve received cannot be redeemed for that order. 

Common issues with promo codes:

  • Items must meet all coupon criteria as stated in the coupon offer which includes, but are not limited to, minimum and/or max purchase requirements, and collection/item restrictions. Please read the email to get more information about the eligible items for which you can apply the coupon.
  • You've already used the code. Our coupon code can only be used once, so if you've used them before, it won't work again.
  • You haven't entered the code exactly as it was advertised - Try copying and pasting it and don't leave any extra characters or spaces.
  • The coupon is no longer valid. Every coupon has an expiration date; make sure you use them before the date runs out.
  • Coupons can only be redeemed through your Wander Prints account and the email address associated with it. When checking out, please use the same email address that you used to receive the coupon.
  • Some promotions are only available to subscribers; make sure that you signed up before using the exclusive coupon.

If you have checked all of the above and are still having trouble using a coupon, please submit a ticket HERE. Don't forget to fill in all required fields and attach a screenshot of your checkout page showing the promo code and all items in your cart.

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