Why is my preview faded or appears question mark?

Modified on Thu, 7 Sep, 2023 at 9:17 PM

When working on digital platforms, you may come across a situation where the preview of the product appears faded or displays a question mark. This unexpected occurrence can be frustrating, especially when you are eager to review your design. In this article, we will explore some common reasons why your preview may appear faded or show a question mark and provide potential solutions to help you overcome this issue.

1. Insufficient Loading

One possible reason for a faded or question mark preview is that the content is still in the process of loading. In some cases, a slow internet connection or limited system resources can cause delays in loading the preview.

=> In this case, please re-check your internet connection while customizing the products.

2. File Format Compatibility

Incompatibility between the file format of the content and the platform or application displaying the preview can also lead to a faded or question mark appearance. Some platforms have specific requirements for file formats and may not support certain types. Verify that the content files are in compatible formats and consider converting them if necessary.

=> To fix this issue, please try to clear the browser cache and then reload (follow these steps: Go to browser history -> clear -> deselect history -> select cookies and cache -> clear)

=> If you are currently using a mobile device to place an order, we kindly request that you switch to a PC for a better experience in terms of visibility and contrast.

Please Contact us immediately with a screenshot of the preview or notification displayed on your end, and we will assist you as soon as we can

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