Why I can't see a preview of my order?

Modified on Wed, 30 Aug, 2023 at 8:45 PM

We truly understand how inconvenient this matter is, because you always expect to see how it looks in advance, or sometimes you need to double-check the design to make sure that there is not any problem with your order.

However, you may not see a design preview when ordering or even in your confirmation email. Don't be concerned. We guarantee that all design options you selected are saved exactly on your order, even if you can't see them on your end.

For this issue, we have listed down some common reasons:  

1. Missing information for required options

The presence of an asterisk (*) next to certain options indicates that they are mandatory, and you must complete those fields by providing the required information.

*What happens if you do not fill in these options?

=> You cannot see the preview: the notice announcement will pop up and the required information will appear next to the options

=> In this case, you have to fill in this information

*What if you do not want to add a custom name?

=> You can leave a blank space in these fields. To do it, you can press the space bar without typing any text in the designated area.

Once you have completed these steps, you have the option to preview the result.

2. System error 

Unfortunately, there are still some unanticipated system glitches that may prevent you from seeing a preview of your order. The most common issue is that the preview button keep spinning

To resolve this problem, try refreshing the page or clearing your browser cache. If this is the case, try placing your order using a different device or browse.

Please Contact us immediately with a screenshot of the preview or notification displayed on your end, and we will assist you as soon as we can. If the issue comes from our system, we will send you a discount code of 20% as an apology and thank you.

If you have any concerns about how to see your preview, please refer to this article.

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