I would like to cancel my order?

Modified on Fri, 8 Mar at 1:39 AM

Hello, if you want to cancel an order you have just placed, please follow these simple steps:

1. Check the time policy for cancelation and the status of your order first

  • Your order is only eligible to be canceled within 02 hours of placing the order. After that time, the order is locked for processing and can no longer be canceled.  

  • If you already received the tracking number for your order, it is no longer possible to cancel it.

2. Visit our page Contact Us 

If your order is still within the policy period, the next step is to visit the mentioned link and choose this "For problems with your order" section.


3. Create a ticket for your request

When accessing the form, make sure to provide accurate information regarding your order. Select the reason as "Cancel an order I just placed" to indicate your request:


4. Choose a specific reason for your request

After that, you'll find a drop-down list of specific reasons why you want to cancel your order:          

5. Accepting all the required terms

While we will do our best to accommodate your cancellation request, please be aware that if your order has already entered production or has been shipped, we may not be able to provide a full refund. We appreciate your understanding in this matter.


NOTE: Please keep in mind that purchasing means accepting all the terms mentioned above.

6. Submit the ticket

After reviewing and making sure all the information you entered is correct, the last step is to click on the "Submit" button.  

After the form was submitted, you'll see a notification below, indicating that your submission has been received and the order will be handled as requested. 

NOTE: We will only inform you within 48 hours in case your request needs more information.  

Once the cancellation is processed, we will send you another email to let you know that your refund will be back in your bank account in 1- 5 days.

Thank you for your time and we hope you find this article helpful! Leave a like or a comment in the section below if you have any further questions or feedback.

We're sorry to hear that you're considering canceling your order. We genuinely value your business and would like to offer you a 20% discount code [CS20] for your next purchases. If there's anything we can do to address your concerns or assist you further, please let us know. Thank you for considering our products, and we hope to have the opportunity to serve you better in the future!  

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