My item is missing glasses/wings as shown in the preview

Modified on Wed, 13 Sep 2023 at 03:25 AM

As you know, some products are available the options for you to apply wings or glasses as per your liking. In some cases, we received feedback from customers that their actual item is missing the option(s) compared to the preview. 

For your convenience, we have attached some pictures below.

Due to the internet connection or technical glitches, the preview might have some errors. As a result, your actual item does not meet your expectations. We understand how frustrating this situation is. 

  • To prevent this problem, please help us double-check all your personalized options before proceeding to your next steps. 
  • Besides, depending on the size and complexity of the preview, it may take a few moments to load. Be patient and wait for the preview to fully render before making any decisions 

If you find yourself in this situation, do not hesitate to contact us. In this case, we are willing to resend you a new item without any extra fee.

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