I would like to modify my order?

Modified on Thu, 17 Aug, 2023 at 12:30 AM

Hello, if you want to modify your order, please follow these steps:

1. Check the time policy for modification first

Your order is only eligible to be canceled and modified within 02 hours of placing the order. After that time, the order is locked for processing and can no longer be canceled or modified. 

2. Visit our page Contact Us 

If your order is still within the policy period, the next step is to visit the mentioned link and choose this "For problems with your order" section

3. Create a ticket for your request

When accessing the form, make sure to provide accurate information regarding your order. Select the reason as "Modify/Edit an order I just placed" to indicate your request:


4. Choose a specific change for your order

After that, you'll find a drop-down list of modification options to select the specific changes you want.


In case you want to provide us with more details about your request or some photos to demonstrate it, you can use the "Description" or "Attachment" field.


5. Allow more time to make changes to an order

For modification orders, the production time is expanded by 1-2 days. We can not guarantee to deliver your order in a timely manner if your order needs design modification as it will take us much longer to modify your design, especially during the holiday season.


NOTE: Please keep in mind that purchasing means accepting all the terms mentioned above.

6. Submit the ticket

After reviewing and making sure all the information you entered is correct, the last step is to click on the "Submit" button.

After the form was submitted, you'll see a notification below, indicating that your submission has been received and the order will be processed as requested. 

NOTE: We will only inform you within 48 hours in case your request needs more information. 

Thank you for your time and we hope you find this article helpful! Leave a like or a comment in the section below if you have any further questions or feedback. 

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