How can I change the shipping address?

Modified on Thu, 17 Aug 2023 at 08:44 PM

Hello, in case you want to change the shipping address for the order you have just placed, please follow these simple steps:


1. Check the time policy for modification and the status of your order first

  • The address is only eligible to be changed within 02 hours of placing the order. After that time, the order is locked for processing and can no longer be modified.  

  • If you already received the tracking number for your order, it is no longer possible to change the address. Therefore, when placing your order, please double-check the address to prevent this problem.


2. Visit our page Contact Us 

If your order is still within the policy period, the next step is to visit the mentioned link and choose this "For problems with your order" section.

                                                          


3. Create a ticket for your request

When accessing the form, make sure to provide accurate information regarding your order and enter the new shipping address in the "Description"  field.

After that, select the reason as "Modify/Edit an order I just placed"  and choose the action as "Change shipping address".                                             


5. Accepting all the required terms

NOTE: Please keep in mind that purchasing means accepting all the terms mentioned above.


6. Submit the ticket

After reviewing and making sure all the information you entered is correct, the last step is to click on the "Submit" button.

After the form was submitted, you'll see a notification below, indicating that your submission has been received and the order will be processed as requested. 

NOTE: We will only inform you within 48 hours in case your request needs more information. 


Thank you for your time and we hope you find this article helpful! Leave a like or a comment in the section below if you have any further questions or feedback. 

 

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