The tracking information for my order hasn’t been updated in several days. Is there something wrong?

Modified on Fri, 18 Aug 2023 at 12:29 AM

Rest assured, it's not uncommon for tracking information to encounter delays or experience temporary gaps in updates, especially during peak shipping periods or when unforeseen circumstances like severe weather or transportation disruptions arise. We understand your concerns about the lack of recent updates on your package's tracking information, and we want to reassure you that there are several reasons for this, including:

1. The shipment might still be en route between two facilities.

This may occur during times of high traffic (such as holidays), during periods of extreme weather, or when a delivery chain component goes on strike, please wait between 3 - 5 days before checking again.

2. Your package is being delayed at customs.

Your package may simply be delayed in customs if your tracking information indicates that the package has arrived in your nation but offers no more details. This frequently happens during the Christmas season when there is an increase in the number of packages being sent. Please wait up to 48 hours for updated information.

3. Your destination doesn't have a tracking system in place.

Some smaller or rural post offices don't have a tracking system available or don't input the data on the packages they handle or receive. if you think this might apply to your package, please wait between 3 - 5 days before checking again.

4. Carrier delays

Carriers can experience various disruptions in specific regions. To stay informed about any shipping delays in your area, please refer to the following links:

5. Your package is lost.

It's possible that your shipment is lost if the tracking information is incomplete or inaccurate (for example, if it shows a location other than the one you are supposed to be traveling to), or it hasn't been updated in more than 10 days, your package might be lost.

Please kindly Contact us with the detail of your order and we will open an official inquiry with the delivery courier or provide a replacement for your lost package if it cannot be retrieved.

Thank you for your time and we hope you find this information helpful! Leave a like or a comment in the section below if you have any further questions or feedback.