How to find a missing package that shows as delivered?

Modified on Thu, 23 Feb 2023 at 03:02 AM

We are very sorry to hear that you did not receive your package. Please rest assured, kindly follow the steps below.

1.  Allow an extra business day for package to arrive.

While it can be frustrating to say this, the package is "almost" delivered. In rare cases, a package may appear to be 'delivered' but may take an additional 24 hours to show up on your doorstep.

There are several reasons they might do this.

  • The most common is that they need to push a certain number of deliveries a day, and to save on time, they may prematurely mark the delivery as complete.

  • Clerical and technological errors can also occur

  • A mail deliverer may make a mistake, or a computer may malfunction and mark a package as delivered prematurely.

2. Check all potential delivery locations at your address.

This is an issue that could have an easy solution - like the package was place in a safe location by the delivery driver.

  •  Mailbox 
  •  Porch 
  •  Garage 
  •  At your apartment package storage location
  •  At your neighbor’s house
  •  Any area out of potential weather hazards 
  •  Exterior doors and any locations where the package could be placed 

3. Contact to your local post office for further information. If your package cannot be located anywhere, you will likely have to contact the delivery company’s customer service line to find out exactly what happened to your package. For detailed information about our carrier contact, please kindly refer to Carrier Contact Information
If you have not received your package after 2-3 business days, please Contact UsWe're always happy to help in whatever way we can.


Please keep in mind that you have to provide the exact shipping address to let us check with the shipping carrier about your situation.

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