What do I do if a part of my order is missing?

Modified on Thu, 07 Sep 2023 at 10:07 PM

We understand the frustration that can arise when you receive an incomplete order. We empathize with your current situation and want to provide assistance. In this case, we recommend following these steps to address the issue effectively.

  • Check your tracking confirmation email to see if your items were shipped in separate shipments. Orders with multiple items may be arrived in different boxes on different dates. Each package will have its own tracking number. If your missing item was shipped from a different tracking, it may still be in transit to you.

  • If you are not able to locate an additional shipment and you are still missing items, please kindly Contact Us with photos of the items you received and the package's cover including the detailed shipping label. We're always here to help you!


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