Why tracking information doesn't match with carrier's website?

Modified on Thu, 23 Feb 2023 at 03:10 AM

The tracking information listed in Your Account and the details on a carrier's website may differ slightly. To indicate shipment statuses, each carrier has their own language. We simplify the updates in Your Account to make them easier to understand.

Besides, the national carriers will use regional carriers to deliver your package when the package arrives at the destination country. If you have any question, please kindly Contact us to get accurate information about your shipment.


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