What are the reasons for undeliverable packages?

A package is marked as "Undeliverable" when the carrier cannot complete the delivery to your address. Common reasons include incorrect shipping addresses, missing apartment numbers, failed delivery attempts, or the recipient being unavailable to sign. In most cases, the package is returned to the local post office for a limited time before being disposed of or returned to the sender.

1. Common Reasons for Delivery Failure

There are several reasons why a package might be sent back or marked as undeliverable:

• Incorrect or Incomplete Address: Missing house numbers, street names, or apartment/suite numbers are the most frequent causes.

• Refused by Recipient: If someone at the address refuses to accept the package.

• No Secure Location: The carrier deemed the area unsafe to leave the package and no one was home to receive it.

• Failed Delivery Attempts: Most carriers make 2-3 attempts before marking the item as undeliverable.

• Unclaimed at Post Office: If a package requires pickup and is not collected within the carrier's specified timeframe (usually 5-10 days).

2. What happens to an Undeliverable package?

• Local Holding: Usually, the carrier will hold the package at the nearest local post office or facility for a short period.

• Return to Sender/Disposal: If not claimed, the package may be returned to our production facility. Please note that for personalized items, if the error was due to an incorrect address provided by the customer, a re-shipping fee may apply.

3. How to avoid this issue

• Double-Check at Checkout: Always verify your House Number, Street Name, and Zip Code.

• Include Phone Number: Providing a valid phone number allows the carrier to contact you if they have trouble finding your location.

• Track Frequently: Monitor your tracking number regularly. If you see a "Delivery Failure" status, contact your local post office immediately to arrange a redelivery or pickup.

4. What should I do now?

If your tracking says "Undeliverable" or "Returning to Sender":

1. Contact Local Carrier: Call your local post office first. They often have the package at their facility and can release it to you if you act fast.

2. Contact Wanderprints: If the carrier cannot help, email us at support@wanderprints.com with your Order ID and the Correct Shipping Address.

3. Resolution: Our team will check the status and provide options for reshipment.