The tracking information for my order hasn’t been updated in several days. Is there something wrong?

Rest assured, it is common for tracking to have temporary gaps of 3 - 5 business days. This happens during international transit, customs inspections, or when your package is being handed over to your local carrier. If there is no movement for more than 10 business days, please contact support@wanderprints.com so we can open an investigation.

1. Why is my tracking not updating?

We understand your concern when updates stop. However, "stuck" tracking often occurs for several standard logistical reasons:

• International Transit: Your package is likely en route between two major facilities (e.g., crossing the ocean or moving between airports). Tracking will only update once it is scanned at the next destination.

• Customs Processing: When your package arrives in your country, it must be cleared by customs. This stage can take a few days, especially during peak holiday seasons or high-volume periods.

• Carrier Hand-off (The "Gap"): There is often a pause when the original shipping partner hands your package to your local postal service (like USPS, Royal Mail, or Canada Post).

2. How to find more detailed updates

To see if there is movement that hasn't synced to our main page yet:

1. Go to our Track Order page.

2. Click the button "View on carrier site" to see the detailed logs from the shipping partner.

3. Look for a "Local Tracking Number" or "Last-mile ID." Copy this number and paste it into the website of your country's national postal service for the most accurate local updates.

3. When should I contact support?

While most delays resolve themselves within a few days, please reach out to us at support@wanderprints.com if:

• The tracking has shown zero movement for more than 10 consecutive business days.

• The tracking status shows an "Alert," "Address Issue," or "Returned to Sender."

• The estimated delivery window (7 - 12 business days after production) has passed.

4. Our Commitment

If your package is confirmed lost after our investigation with the courier:

• We will immediately provide a free replacement or a full refund according to our policy.

• We will handle the "official inquiry" with the delivery courier so you don't have to.