Why am I being double-charged?

Modified on Wed, 06 Sep 2023 at 12:05 AM

If you get the double-charge but just order one purchase, the first thing you need to do is check the confirmation email. 


In case of receiving more than one confirmation email with different order numbers ( WP0000 ), which means that you placed orders. Please carefully review the order details and then Contact us.


Please do not worry if there are no duplicate orders because we just deduct once and the other payment will not be processed. The double charge that you see on your bank statement is most likely an authorization (pending charge), rather than a real charge. When making a payment by credit card for certain services, your credit card company may authorize your card before the actual funds are taken. If this is the case, the authorization appears on your bank statement in addition to the real charge. The authorization should disappear from your bank statement within a month. Therefore, we suggest that you wait for the release of the funds or contact your bank for assistance.

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