Why was I charged an international fee for my order?

Modified on Fri, 3 Mar, 2023 at 2:28 AM

We are an international company, using an American payment processor called Stripe. That results in some banks charging additional fees, while other banks do not. Sadly, this charge comes directly from your bank and is outside of our control.

Besides, we currently have 04 payment gateways: USA, Canada, UK and Singapore. For the time being, all payments using credit cards go straight to our payment gateway in Canada or Singapore and that is why there is an international fee assessed on your bill. To avoid international fees, you can use Paypal as a mode of payment in the future. The payment will remain secure as Stripe is PCI-compliant and handles the whole payment process for us.


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