How to get my refunds or replacement?

Wanderprints offers a 30-Day Refund & Replacement Policy for eligible issues involving faulty, damaged, missing, incorrect, or misdescribed items. Because our products are personalized, there is a “No Need to Return” policy—when a refund or replacement is approved, you do not need to return the received item—simply email support@wanderprints.com with photos of the issue to start your claim.

1. Our Warranty & Refund Policy

We offer refund or free replacement options for eligible product and fulfillment issues. You may be eligible if:

• The merchandise is faulty, damaged, or not working properly.
• An item is lost or missing from your order.
• The size, color, or customization received does not match what you ordered.
• The product does not match the description provided on our website.

Policy limitation: The 30-Day Refund & Replacement Policy is applicable only once per order.

2. How to Request (No Return Needed)

To save you time and money, you do not need to ship items back. Please follow these steps:

1. 1. Submit a Ticket: Click the Submit a Ticket button to start your request.
2. 2. Provide Evidence: Request a refund or replacement and include clear photos of the item received and the shipping label on the package for verification.
3. 3. Wait for Confirmation: Our support team will review your request and confirm the available resolution.

⚠️ Note: Our warranty policy is applicable only once per order.

3. Refund Processing Time

Once your refund is approved, please allow time for the funds to reach your original payment method:

• PayPal: 3 to 5 business days.

• Credit Card: Up to 10 business days.

4. Exceptions & Limitations

We cannot offer a full refund or free replacement in the following cases:

• Expired return window: Refund or replacement requests made after the 30-day window.

• Customer errors: Incorrect size, product, shipping address, or customization details selected or provided at checkout.

• Mishandling or improper care: Product damage caused by misuse, mishandling, or improper care.

• Customer handling: Items that have been washed, worn, or soiled when the resulting damage is caused by customer handling.

• Change of mind: Personal preference or simply no longer wanting the item.

• Sale or promotional purchases: Products purchased during a sale or promotional event.

• Alteration requests: Requests to alter or modify the item after it has been received.

Please check our Refund Policy to know more about the details of each solution