Do I need to pay a shipping cost for a replacement item?

Modified on Thu, 23 Feb 2023 at 10:50 PM

In case you have just received broken/damaged, wrong items, or low-quality items, we will resend you a new item without an extra fee. 

For some cases, we will send you the replacement item with an additional fee (including shipping fee or difference fee), such as:

  • Change size
  • Change to different items
  • Change custom
NOTE: We will charge an additional fee if the mistake is not our faults.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons

Feedback sent

We appreciate your effort and will try to fix the article