The cost of a replacement item will vary depending on the reason for the replacement. In some cases, there may be a fee for resending the item, while in others, there may be no cost.
- In case you have just received broken/damaged, wrong items, or low-quality items, we will promptly dispatch a replacement item at no additional cost.
- On the other hand, if the mistake is not our fault, we will require an additional fee to be paid. These situations may involve changing the size, exchanging for a different item, or altering a custom order.
For further information, please do not hesitate to contact us. Kindly ensure that you attach photos of the item you received as well as the shipping label. Our team will promptly review and assist you.
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