We know that receiving an email confirmation after placing an order is an important part of your shopping experience. Some customers have noticed that the preview image in these emails looks different from what they expected. We want to clarify what this means and reassure you that you will still receive the correct item you ordered.

I. What Is the Preview Image?

The preview image you see in your email confirmation is often an advertisement. This means it might show a general product or a promotional image rather than the exact item you purchased.

II. What Should You Expect?

No need to worry! Even if the preview image looks different, your email confirmation will still include the details of your actual order:

• Product Name: The name of the item you ordered.
• Quantity: How many units you bought.
• Price: The total cost, including taxes and shipping.
• Order Number: A unique number you can use to track your order.

Conclusion

We hope this explanation helps clear up any confusion about the preview images in your email confirmation. While they may not always match the exact product, you can trust that you will receive the item you ordered. If you have any questions, feel free to contact our customer service team. We’re here to help!