Why Didn’t I Receive My Order Confirmation Email?

An order confirmation email is sent automatically within 5–10 minutes after a purchase is completed.

If you haven’t received yours, please check the common reasons and quick solutions below:

1. Check Spam, Junk, and Promotions Folders

• Confirmation emails are occasionally misfiltered by email providers (Gmail, Outlook, Yahoo, Apple Mail).

• Action: Search for "Wander Prints" or your order number across all folders, including Spam, Junk, and Promotions/Updates.

• Tip: Mark our email as "Not Spam" or add our address to your contacts to ensure you receive future tracking updates.

2. Verify Your Email Address (Typos)

• A small typographical error during checkout (e.g., .con instead of .com, or missing letters) prevents the confirmation email from arriving.

• Action: Check your browser autofill or receipt from your payment provider (PayPal, Apple Pay) to verify the email address used.

3. Incomplete Payment or Abandoned Checkout

• If your session closed before reaching the final "Thank You / Order Confirmed" page, or if the payment failed to authorize, the order was not created.

• Action: Check your bank or payment account to see if a charge was successfully processed. If no charge appears, your item remains in your cart.

Still Need Help?

If your payment went through but you still cannot find your confirmation email after checking the steps above, our Customer Support Team is here to help.

Please reach out via our Contact Us Page and provide:

• Full Name used on the order

• Shipping Address

• Payment Screenshot / Transaction ID (showing amount and date)

We will quickly locate your order and resend your confirmation details.