I have a charge on my credit card but I have no receipt or order number.

Modified on Thu, 06 Apr 2023 at 07:54 PM

In the event that you have examined both your inbox and spam folders and cannot locate any information regarding your order, it is plausible that your order did not go through successfully. This could be due to leaving the checkout page prematurely without allowing the website to display the confirmation page, resulting in an incomplete order and the system marked it as an abandoned cart.  Please rest assured, you have only been charged when placing order successfully. If you require more details, please contact your bank and they will investigate and address your problem.

Since the transaction has been left off, the customization has yet to save. As a result,  we will need you to provide us with your preview again. Once we receive your preview, confirmation, and payment, we will proceed with creating your order.

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