At Wander Prints, our automated system processes orders quickly to ensure timely delivery. If you notice an error in your custom design, text, or size, please follow the guidelines below immediately.
How to Review Your Order Details immediately after completing your purchase, please check your design:
Order Confirmation Email: Review the order summary and preview images sent to your email registered with the purchase.
What to Check: Verify the spelling of names, placement of photos, product options, and dimensions/sizes selected.
Timeframe for Modifications
The 2-Hour Rule: Customer Support can only apply modifications to your customization details within 2 hours of the order placement.
How to Request a Change: Contact our Customer Support team instantly via our official contact form or live chat with your Order Number and the exact changes required.
Important Production Notice
In Production Status: If your order status has progressed to "In Production", the automated manufacturing line has locked the file.
Consequences: Once production begins, no modifications to graphics, text, sizes, or variants can be made, and the order cannot be cancelled under EU personalized goods exemptions.
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