I've moved and tried using the forwarding service to my new address but I did not receive it?

We are deeply sorry that if a forwarding service has been used, we have no control over eventualities like damage, defect, or loss.
In this case, please kindly contact the post office personally with your tracking number to check for updates regarding your request.
If something goes wrong with your order, we will request a re-shipping fee to resend your order.